Sep 24, 2010

Two years on and SaaS is still around!

I came across an interview I read a while back (August, 2008) in which Harry Debes, CEO of Lawson, claimed that SaaS was a passng fad that would pass like its previous incarnations, "service bureaux" and "application service provider".

Well, here we are, two years later, and SaaS has picked up steam. The main strength of SaaS is the huge savings on CAPEX that Debes neglects to mention in his interview. It's true that, on the surface, SaaS appears to be a form of software license financing; a monthly charge per user that includes licensing and support/maintenance instead of an upfront license fee and annual maintenance fees.

That said, there are benefits for both the customer and vendor. The customer, obviously, benefits from the reduced investment in infrastructure required to run software on premises. The vendor, however, can leverage the same environment for multiple customers which increases the utilization rate of the infrastructure but lowers the monthly cost to its customers (or pockets the extra margin).

Organizations use SFDC because it works and it's relatively cheaper than installing servers and DBs to run a CRM application on premises. If it were not available in a SaaS format, would it be as popular? Possibly. But if it didn't work that well, would it be as successful as either a SaaS or on premise offering? Probably not. The market has a way of weeding out bad software.

Theoretically, all software that is offered on premises and as a service has a tipping point at which the decision to build or buy is made. This is why, regardless of what Harry Debes or Larry Elllison say, organizations need to evaluate the costs of each option, the total cost of ownership, and make an informed decision based on that information and not the hype.